What I’ve Learned on Antiques Roadshow by Mark Wahlberg
I am indebted to Caline for passing along this story. (Caline is a Top Rated Seller on eBay – check out her store, More Flights of Fancy.)
For those of us who enjoy buying and/or selling items should always remember the lesson Wahlberg communicates. Possessions may be nice, but people are the ones that really matter.
This is a snippet from our eBay feedback page
This article is the 2nd in a series about providing Extraordinary Customer Service. The focus is on selling on eBay. The 1st article was about Product Selection and Description. This article concerns controlling and then exceeding expectations.
The steps to controlling and then exceeding expectations is to under promise and over deliver.
This image was sent to me by one of our customers. It does not make me happy. I guess the USPS defines fragile as to throw around, kick, and drop until contents break.
December 31, 2011 in
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I just hope the FedEx guy in this video never delivers any of my packages. The package in the video is a clearly identified video monitor. The customer indicated that he was home at the time with his door open.
Having a business that I run out of my house puts me in control of most aspects of my business. I sell what I want to sell. I design my own listings. I personally interact with my customers. I package my products.
December 22, 2011 in
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